Quick search
Go!

TOP MANAGEMENT SERVICES PROVIDERS COMPANIES. ANALYSIS OF THE MANAGEMENT STYLE WITHIN CLEOPATRA CENTER LTD. B?RLAD.


PĂUNA DAN
GEORGE BARIƱIU UNIVERSITY OF BRAƞOV

Issue:

MOCM, Number 16, Volume II

Section:

Issue No. 16 - Volume II (2010)

Abstract:

Top management which directs and controls the overall activity of the organization, in general, is responsible for planning and interpreting of the purpose of the organization for determining, its business strategy and its main policies. One of the main problems facing commercial establishments offering commercial services is to find a way to differentiate the offer keeping in mind deal that these units dealing with services and whose main characteristic is intangibility. One of the ways standing out the offer is to ensure that there are good quality services. This can not be obtained without the services of a highly motivated staff who understands the importance of their work in the smooth running of the enterprise. The best way to determine if substantive change is required or only a perfectory in terms of companies policy to concerting the employees is to retrieve this information directly from those involved, which is why I find it relevant to undergo a study that will reveal to what extent there are any employees of service companies (Cleopatra Center Ltd.) are motivated and what their attitude toward work and management is. In this way it is necessary to better understand of the environment in which they operate activity, a better knowledge of the stimuli that motivate them and, not least, the presence or absence of these incentives in the company's management policy. This present study aims to discover the views of employees (individuals), their opinions about the management, the extent to which pay system provides job satisfaction, and to determine what should be done to improve or the working conditions or cover the deficiencies.

Keywords:

Top management, nominal scale, Likert's scale, semantics scale, styles of leadership: authoritarian, participatory, autonomous, and indefinite.

Code [ID]:

MOCM201016V02S01A0007 [0002779]


Copyright (c) 1995-2007 University of Bacău