Telecommunications is one of the most rapidly growing industries worldwide. In developing countries, there is a huge market to offer both wireline and wireless telephone services. The majority of people there simply do not have the basic telephone service. Many of these countries have started to privatize their telephone industry. In the developed countries such as the Romania, the explosion of Internet usage and the growth of personal computers are forcing telecommunications companies to expand the facility to offer both data and voice services. As the deregulation of the telephone industry gradually opens up the Romania market for competition, telecommunications companies here will rely on advanced technologies for competitive leverage. One such technology is the expert system technology that enables telecommunications companies to offer improved products and services at low cost. Expert systems in this context are computer programs that emulate the behavior of telecommunications experts and automate the operation of telecommunications systems using artificial intelligence techniques.
