Abstract: | For end user the quality of material product and the quality of logistic service in the transposition processes represent an integral value. In time when the material products and their transposition according to its quality, design and price are mutually more and more similar, the quality of logistic service becomes a key factor of market differentiation and determination of buyers. It is justifiably considered that the quality of logistics services presents one of the most efficient instruments of generating and increasing the total consumer value. In this paper, the subjects influencing on the material products characteristics are defined. Also defined are categories of basic products having value for the buyer only if they are available to him/her at exact certain time and at certain place. The structure of quality attribute is analysed, used for estimation of the logistic service quality. As a dominant requirement, the reliability of the logistic service, competitiveness of the structure and price, frequency of delivery and the efficiency of logistic management is specified. The logistic processes occurring at different levels are measured by the quality of service in logistics network, logistics chain and logistic system. As the indicators of the logistic processes' quality the following are analysed disposition, dispatch, transport, warehousing, and delivery. The quality analysis and improvement is possible within and between the logistic systems, where the quality problem implies the difference between the projected and real systems. The logistic system's quality is observed through two groups of components: the quality of managerial-business structure and the quality of the technical-technological structure of the system. From social point of view, the quality of logistic services has to satisfy three analysed functions: protection of environment, life and health of humans and protection of the services' users and products' consumers. For the purpose of establishing an efficient business system it is necessary to integrate all partial managements of the material products transposition into a coherent system which is the essential interest of the transposition, therewith raising the logistic services' quality and avoiding the possible conflicts within the business system. |
