PERSONNEL MANAGEMENT-THE SUPPORT FACTOR OF THE RELATION DEVELOPMENT WITH THE CUSTOMERS (CLIENTS)

  • DIMIAN MAGDALENA
    AEROQ Bucharest, Certification Body of the Management Systems and Product Conformity, Bucharest, Romania

Abstract

The people is the driving force of this century and effective personnel management is the main factor of the relation development with customers if they are based on the quality management principles. All organizations need high levels of customer loyalty.

Cuvinte cheie

customer loyalty innovation outsourcing improvement quality management principles